Our Customer Charter
...If you are honestly not satisfied with the quality of our work and explain why, we will give you back a full money refund.
Our customer charter is the synopsis of how we create value and deliver solutions for our customers. Every staff at Clayfields & Harrow is committed to help our customers ensure absolute customer satisfaction at all times.
- We will always ensure that the value we create for our customers exceeds what it cost our customers to do business with us.
- Our staffs are extensively and continuously trained to ensure they are always equipped with the requisite technical and soft skills to give excellent quality service at all times.
- We will manage and maintain our customers facilities with absolute integrity and due care.
- Staff performance and reward is fully tied to customer satisfaction. So if you are not happy with our services, we do not reward ourselves
- We will be proactive in dealing with our customers and honestly advice them in order to avert facilities downtime that lead to loss of business.
- At all times, customer and employee safety will never be compromised. We will use proper tools, machines and appropriate chemicals in carrying out our tasks.
- We will accord our customers full respect and we will expect our customers to reciprocate and treat our staff with courtesy.
- We will respond to any emergency/distress call from our customers at anytime and we will put in every effort to remedy the situation.